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Know Why Philippines is an Attractive Choice as a BPO Provider
US companies need not restrict their outsourced needs to their customer service function alone. Other key services can also be outsourced provided that the company’s able to find an excellent BPO provider.
Possible BPO Fields and Why the Philippines is the Best Choice as a BPO Provider
Legal Transcription – Although US law firms cannot expect other nations to be as knowledgeable as they are with the history of US law, they can at least expect and demand familiarity with the legal system of the United States if they’re outsourcing their legal transcription needs to a BPO provider.
The Philippines and its constituents are an excellent choice as BPO provider in the field of law because of the culture and law education present in the Philippines. You can expect most Filipino lawyers to know at least what the case Roe vs. Wade is about and its impact on the US legal system.
Accountancy – Did you know that the Philippines has the greatest number of accounting professionals in Asia? As such, foreign accounting firms need not worry that they’re relying on the services of an incapable BPO provider when they choose the Philippines to handle their outsourcing needs.
Arts and Design – Take a look at the various forms of art and design and it’s very improbable that you won’t be able to find a Filipino making great waves in his chosen field. Since many college graduates in the Philippines possess degrees in arts and designs, BPO providers wouldn’t have a hard time looking for competent individuals to handle the outsourced needs of their foreign client companies. As such, you’ll be able to get 100% customer satisfaction at a fraction of the amount you’re presently paying!
Banking and Financing – The banking system in the Philippines is generally patterned after the United States. As such, if you choose a BPO provider in the Philippines to handle your company’s financial products and services, you won’t have to worry that your future offshore employees won’t be able to completely comprehend how your system works.
Other Essential Advantages that Philippine BPO Providers Offer
Low Infrastructure Costs – Unlike what you’ll find in other nations, real estate and infrastructure costs are minimal and especially so when compared to what you’re presently being charged in the United States.
BPO providers in the Philippines are also not limited to having their offices set up in Metro Manila, the capital and center of major activities of the country. If you don’t find the real estate and infrastructure costs in Metro Manila fair and attractive enough, you can still continue with your outsourcing plans by building facilities outside the city limits instead.
Places like Clark Field, Subic, Cebu, Bacolod, Laguna, Baguio, and Cavite are all places which can provide you lower real estate and infrastructure costs but with the same set of advantages such as easy telecommunication and Internet setup.
Support from the Government – Again, unlike other nations, foreign companies can expect government support as well when working with a Philippine BPO provider. President Gloria Macapagal-Arroyo herself has announced her support and dedication in making the country as attractive as possible as a BPO hub.
Work Culture – It’s very hard for a BPO provider to offer competent services when the local work culture is at odds with that of its client. This however won’t be the case when US companies work with Philippine BPO providers.
Due to the decades that the Philippines has been under American rule, its culture, in all aspects, has been greatly Americanized.
Gender Equality – The treatment of men and women is still a problem that many Indian BPO providers are trying hard to overcome. The difference of perspective when it comes to women specifically can strongly affect the interactions within the company and its relationship with its customers.
In the Philippines however, neither male nor female employees would have any problems when some women are given better job opportunities than men.
Business is Business – The American way of doing business is well-known in all parts of the world, but this doesn’t mean that it’s accepted and practiced in other nations. This however is not something that US companies should worry about when dealing with Philippine BPO providers. Filipino employees won’t take it personally when they’re given sanctions and reprimands at the office because they understand the American principle of “business is business”.
Strong Ethics at Work – Lastly, Philippine BPO providers are the ideal choice to handle your outsourcing needs because of the innate morals and ethics that Filipino employees have due to their Catholic upbringing.
