inquiry
Resource Center
Finding The Right Business Process Outsourcing Provider In The Philippines
Choosing business process outsourcing providers in the Philippines should be a pretty straightforward process. Since you will be dealing with established operators, there shouldn’t be much fuss about your decision. Except for the fact that since BPO is a sector on the boom - which means that there is a great number of providers to choose from.
Looking at the business environment, it would pay to know a few tips on how to go about this process. The whole country is a virtual BPO ripe for the harvest. With many other successful companies taking the plunge and happy with their results, it shouldn’t be too hard to find a BPO provider that suits your needs.
The Outlook
BPOs in the Philippines are growing at a furious rate. Estimates show that as of 2005, BPOs are a $1.5 billion industry. This is expected to balloon to $13 billion by the end of 2010. Along with this increase is a furious development of related infrastructure and facilities to house these services.
This has actually led to the development of the Philippine Cyberservices Corridor, a government initiative that aims to solidify the industry and promote the integration of all these centers into a powerful entity. It also aims to strengthen the growth of this sector and leverage its strength for the benefit of all.
In simple terms, it is an interconnection of related offshoring services spanning from the north of the country way down to the south – 600 miles of interconnection. This is all the more the reason to bank on the BPO services the Philippines has to offer.
Choosing a BPO provider
Given the sheer number of service centers in the Philippines ( as of last count there were about 100,000 customer care employees ), it will come as a small challenge to find the right one for your needs. Here are a few tips to help you on your way.
1. Your Needs. First, assess the needs of your company. List your expectations and requirements for the contract. After this, you may look for a BPO that can address these needs completely. Every BPO has its own forte, and among the hundreds of operators available, you are sure to find one whose specializations match your needs.
You will be tempted to try to make a savings and find the lowest bid for your needs. While it would be good decision making to stick to pricier, well-known companies, you will be surprised that some of the startups have comparable competence and quality.
If you plan to gamble on such companies, make sure you run a background check just to see if they can live up to their end of the bargain.
2. Do a Little Research on the Company. As continuation to the earlier advice on choosing a BPO, you may have to learn a little bit more about the company you are looking at. BPOs acquire knowledge and specialization in different areas of outsourcing depending on their clients. So if the provider you are studying has had clients the same ilk as yours, it may be advantageous if you give them double merit for that attribute.
They will, of course, as a result of this experience, know how better to deal with your situation. While many companies might not openly flaunt their clients as respect for their privacy, some will let you know the people they have dealt with to increase client confidence in their capabilities.
There are other ways to learn of a BPO’s competence. You could always do a little market research and compare notes with other companies looking for similar services.
3. Integration. Philippines based BPO’s have the unique advantage of being easily adaptable to western cultures. Most Filipinos are conversant in English, even in rural areas, and most College graduates are fluent in business, conversational, and popular English.
They also have a naturally cooperative nature and employ every effort to satisfy customers. Couple this with their competitive skills and you have an offshore unit that will easily integrate with your company.
Then again, you will have to study the make up of your company and its organization and match that against a prospective BPO outfit. Being able to engineer an efficient protocol of communication and process is one of the most integral parts of assessing a potential provider.
You will have to once again go to number 1 and study how the outfit fits in the bigger picture. You will also probably have to hire specialists who can help make the integration of these services much smoother and efficient. The BPO itself should cooperate in providing plans for such.
