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Offshore Business Process Outsourcing Service Providers Philippines
An increasing number of global companies are working with offshore business process outsourcing service providers not only as a way to reduce costs but more so as part of their business strategy.
Many of these companies have found the Philippines to be an ideal offshore business process outsourcing service provider due to the skills of Filipinos in the English language and IT, availability of good telecommunications facilities and the competitive cost structure in the country.
For all these reasons, offshore business process outsourcing services providers Philippines have seen remarkable growth over the recent years. The country has a diverse group of offshore business process outsourcing services providers offering a wide range of services. The business process outsourcing industry sees great growth for the country’s offshore business process outsourcing services providers in the following sectors:
Call Center Services
Call center service, the most dynamic offshore business process outsourcing sector in the Philippines, grew at a rate of 70 percent in 2005. International companies choose to locate their call center operations in the Philippines because of distinct characteristics of offshore business process outsourcing services providers in the Philippines, which are customer service orientation, patience and adaptability to the western culture resulting from the country’s long history with the West along with high English proficiency and neutral accent. Further, call centers in the Philippines deliver quality customer service at a much lower cost of labor and operations.
In addition, offshore business process outsourcing services providers in the Philippines have access to all the necessary call center technology and infrastructure such as call management systems, CRM technology computer telephony integration, and automated quality monitoring system. Currently, there are over 100 major call centers in the Philippines. The number of call center seats may reach 80, 000 by 2007, up from 40, 000 in 2004.
Call centers in the Philippines handle inbound and outbound calls providing the following services: customer service (complaints, inquiries, requests, etc), technical support, order taking and fulfillment, sales, sales verification, billing, telemarketing, lead Generation, credit and collection, payment authorization, account Reactivation or reinstatement, travel reservations, and etcetera.
Software Development Services
Offshore business process outsourcing service providers in this sector employ about 50, 000 highly skilled IT professionals. There are around 300 firms in the country offering software development services, which include analysis, design, protototyping, programming, testing, custom software development, reengineering, installation, maintenance, software education and training and management of software development.
Animation Services
The Philippines has been producing animation for over two decades now for major entertainment companies in North America, Europe and Japan. With the reputation of Filipino animators for their skill and creativity in animation along with their English proficiency, it comes as no surprise that offshore business process outsourcing service providers in the animation sector will continue to see growth.
The strong demand for Filipino-produced animation is evident in the growing number of schools offering animation courses in the Philippines. Offshore business process outsourcing service providers of animation offer the following services: 2D and 3D animation, pre-production (storyboard, background, layout, character design and production design) post-production, special effects, web site animation, gaming and others.
Medical Transcription Services
Medical transcription is the fastest growing offshore business process outsourcing service in the Philippines today growing at more than 100 percent over a period of four years. Hospitals and other doctors seek Filipino medical transcriptionists for their strong familiarity with medical terminologies, standards and practices, largely due to the fact that majority of Filipino medical transcriptionists come from medical-related backgrounds such as nursing, physical therapy and allied medical science.
The increasing demand for medical transcription globally, particularly in the United States and the shortage of medical transcriptionists in first world countries has prompted many healthcare providers to consider offshore business process outsourcing service providers to handle medical transcription There are around 50 companies in the Philippines offering medical transcription as an offshore business process outsourcing service.
Additionally, the cost-effective but modern telecommunications infrastructure in the country and the 12-hour time zone difference between the Philippines and the United States contribute to the fast and secure delivery of output.
Medical transcription companies in the Philippines handle transcription of all forms of medical reports including consultation reports, clinical notes, history and physical reports, operative reports, emergency notes, psychiatric notes, discharge summaries, progress notes, therapy and rehabilitation reports, patient assessment and diagnosis.
Shared Services
The shared services sector offers extensive offshore business process outsourcing services to multinational companies including accounting, bookkeeping, account maintenance, payroll processing, financial reporting, credit card administration, business data processing, business intelligence, supply chain, logistics, procurement, warehouse and inventory management, transaction management and human resources management, and etcetera.
The growing success of offshore business process outsourcing service providers Philippines is this sector is due to the availability of very competent workforce with degrees in accounting, financial and business as well as strong English and IT skills.
