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Offshore Business Process Outsourcing Firms Philippines
Outsourcing is a growing trend for many companies in high-cost business centers in North America, Europe, Canada, Australia and Japan. For these companies, offshore business process outsourcing to low-cost countries such as the Philippines is essential not only to control expenses but also to stay competitive.
Driven by Technology
Modern communication technologies enabled offshore business process outsourcing. Outsourcing, which initially served only the manufacturing sector, reached other areas of business and now companies are outsourcing a wide range of processes from backend to front-end business functions primarily because technology has made it possible.
The exchange of data between a US company and an offshore business process outsourcing firm in the Philippines is fast and safe. No travel is necessary to facilitate work. The phone, web or the Internet are capable of connecting multiple people simultaneously allowing business conferences with participants in different continents. Through the Internet, overseas clients are able to send tasks to and receive output from an offshore business process outsourcing firm in the Philippines.
While technology played a major role in the business process outsourcing industry, the demand for outsourcing stems from several factors from rising costs in developed countries, which comprise the market of offshore business process outsourcing, to the shortage of labor in various BPO sectors.
Reasons to Outsource to the Philippines
Offshore business process outsourcing firms Philippines have many advantages to offer potential business clients. The country’s strategic location in the heat of Asia makes it a gateway to the entire growing region. The Philippines is just short plane ride away from China, Japan, Singapore, Hong Kong, Thailand and other neighboring countries. The educated and highly trainable workforce of the country is another point of interest for many potential clients.
In addition to these, the presence of good telecommunication and IT infrastructures and priority attention from the Philippine government make the Philippines attractive to offshore business process outsourcing investors and clients. The government is planning to develop technologies and infrastructures in other cities within the Philippines to create alternative locations to Manila for offshore business process outsourcing firms. Furthermore, the government offers investors to the offshore business process outsourcing industry certain tax incentives to encourage more investment.
In terms of cost benefits, the low cost of living in the country and the low-cost labor are appealing to any businessperson seeking maximized profits. A professional working in an offshore business process outsourcing firm in the Philippines earns only a fifth of his counterpart in developed countries.
This is not to mean though that the quality of services of offshore business process outsourcing firms in the Philippines is substandard. On the contrary, the high level of commitment of offshore business process outsourcing firms in the Philippines to quality is one of the reasons the offshore business process outsourcing industry has flourished in the country. Business clients were able to get quality work done while reducing costs – a compelling benefit.
Besides dedication to quality, Filipinos are naturally service-oriented, patient and diligent – traits that clients appreciate. Further, Filipino professionals are generally good English speakers and many are well-educated and holding degrees in different studies such as engineering, business, accounting and finance, computer technology, and communications, among others.
Filipino graduates and BPO professionals are capable of handling specialized business processes such as accounting services, medical and legal transcription, and engineering design.
BPO Sectors
The dominant sectors in the offshore business process outsourcing industry in the Philippines are Call Center, Software Development, Animation, Medical Transcription, Back Office Processing or Shared Services. While the capabilities of offshore business process outsourcing firms in the Philippines extend beyond these sectors, the above-mentioned areas have continually received high demand from international markets fueling growth the growth of the BPO industry.
