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Offshore BPO Services Philippines
Offshore business process outsourcing or offshore BPO services in the Philippines has created one of the fastest growing BPO industries globally. According to forecasts, offshore BPO services Philippines will earn over US$10 billion by the year 2010.
Driving the growth of offshore BPO services Philippines are five sectors: call center services or customer care support, medical transcription, animation, software development, and shared services.
Call Center Services
Leading the growing demand for offshore BPO services Philippines is the call center industry, which has grown significantly in span of only five years. Numerous call centers across the nation are hiring in masses and an estimated 112,000 people were working in call centers in 2005, a huge increase from only 2,400 call center professionals in 2000. In terms of revenue, the call center industry is already profiting over US$1 billion.
Call center services include basic customer support such answering product queries and order taking, travel reservations, telemarketing, sales, and technical support. The Philippines, being the third largest English-speaking nation in the world, has a natural advantage over other competitors in the region in terms of the Filipino’s strong orientation to the English language, especially American English.
Filipinos are familiar to American culture, accent and slang so it is easy for them to interact with American customers. Generally, Filipino speaks English with a neutral accent but is also common to find Filipinos with excellent American accent. Fluency in English is one the best assets of the Filipino workforce, which makes offshore BPO services Philippines a top choice for US companies.
Transcription Services
Transcription services, divided into general, business, legal and medical transcription, is one of the fastest growing offshore BPO services in the Philippines, with the large percentage of the growth coming from medical transcription services.
Medical transcription service providers handle the transcription or conversion of medical reports, chart notes, consultation notes, discharge summaries, medical evaluations, operative reports, therapy notes, and etcetera. Medical transcriptionists use state-of-the-art transcription software and equipment and secure Internet technology in the performance of their jobs.
An average medical transcriptionist can transcribe up to 1,000 lines per day with at least 98 percent accuracy. Medical transcription service providers in the Philippines are able to guarantee 12 to 24 hour turnaround times are capable of delivering output in shorter deadlines.
Legal transcription involves preparing legal documents from handwritten or dictated information. Legal transcriptionists transcribe court tapes, depositions, hearings, letters and memorandums.
Business and general transcription services deal with transcribing information from a wide range of sources, such as business conferences, telephone calls, lectures, workshops, seminars, trainings and etcetera.
For all these type of offshore BPO services, the main advantages of Filipino transcription companies are speed, quality, accuracy and low-cost labor.
Animation
There is a wide range of offshore BPO services in the animation sub sector to include 2D animation such as classical, traditional and semi-classical animation and 3D animation. Animation services also include pre-production and post-production services including layouting, digital background production, color styling, color correction, blue screen, morphing, composting, linear and non-linear editing among other services.
Other in-demand services under the animation category of offshore BPO services Philippines are graphic and art design, web design, flash animation and mobile applications. Training services in art and animation are also available.
There is strong demand for animation because of its several uses for entertainment, advertising, web content, computer games, interior design, education, and many more. Filipino animators are among the best in the world and this great talent makes animation of the most promising offshore BPO services in the Philippines.
Software Development
Filipino software developers can develop software solutions in multi-platform programming languages. They specialize in custom software development. The process of software development starts with the concept, development of requirements, architectural design and prototype, detailed design, construction and testing and, finally, the release of the software application.
The technical expertise of software developers in the country is evident, as software development becomes one of the priority offshore BPO services in the Philippines.
Shared Services
For many corporations, Philippines is primary choice for offshore shared backroom operations such as accounting, finance and logistics management. Other finance-related offshore BPO services Philippines include bookkeeping, accounts receivable collection, accounts payable administration, payroll processing, asset management, credit card administration and others.
Companies are utilizing shared offshore BPO services Philippines for two reasons: First, the huge availability of accounting, business and engineering graduates in the country who besides having college and university degrees are proficient in English and IT and second, the cost of hiring these qualified professionals is very low. Additionally, Filipino professionals are customer-service oriented, highly trainable and adaptable – some of the qualities that attract companies to offshore BPO services Philippines.
Completing the Philippines’ advantages as a location for offshore BPO services are its strategic location, good and competitively priced telecommunications and business infrastructures, its progressive IT policies and government support.
